转变保险业的金融和运营

This is no doubt a very challenging period for the insurance industry. The pandemic has increased life and disability issues and small businesses are filing business insurance claims that could never have been foreseen by insurance carriers. Insurance operating models are under stress as teams work from home, financial advisors no longer meet customers face-to-face, and contact centers are experiencing high peaks in activity. On top of that, priorities such as IFRS 17 and digital transformation need strategic airtime from leaders.

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In this e-book , Deloitte and Anaplan have been collaborating with global insurance experts in Asia-Pacific to understand:

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• How the pandemic has affected their operating model and digital transformation programs.
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• How finance and operations are revisiting priorities and adapting their planning and performance management processes.
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• How modern planning technology can help navigate current uncertainties and support resiliency.
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对于保险业来说，这无疑是一个非常具有挑战性的时期。大流行增加了人寿和残疾问题，小企业提出的商业保险索赔是保险公司从未预料到的。保险运营模式面临压力，因为团队在家里工作，财务顾问不再与客户面对面，而呼叫中心正经历活动的高峰。除此之外，国际财务报告准则第17号和数字化转型等优先事项需要领导者的战略性通话时间。

在这本电子书中，德勤和ananplan与亚太地区的全球保险专家合作，了解到:

• 疫情对其运营模式和数字化转型计划的影响。
• 财务和运营部门如何重新审视优先事项，并调整其规划和绩效管理流程。
• 现代规划技术如何帮助应对当前的不确定性并支持弹性。